Shipping policy

TERMS OF SERVICE —Avolis

Updated 09-12-2025

Welcome to Avolis
By accessing or making a purchase on Avolis.store, you agree to the following Terms of Service.
Please read them carefully before using our website.

1. About Us

Avolis
Kleiner Biergrund
63065 Offenbach
Germany

Email: Avolis.aria@gmail.com
Phone: +49 17615723353

Avolis sells physical consumer products—including clothing, accessories, and bags—to customers in Germany the Netherlands.

2. Eligibility

To purchase from our website, you must:

  • Be at least 18 years old, or have permission from a legal guardian

  • Provide accurate, complete, and current order information

  • Agree to and comply with these Terms of Service

3. Products & Availability

We aim to display product descriptions, images, and colours as accurately as possible.
However, colours may vary depending on each customer’s device or screen settings.

All products are subject to:

  • Availability

  • Stock limitations

  • Occasional updates, improvements, or discontinuations

We reserve the right to modify or discontinue products at any time.

4. Pricing & Payments

  • All prices are displayed in EUR (€) and include applicable taxes unless stated otherwise.

  • We may update prices or correct typographical errors at any time.

  • We may cancel orders where pricing mistakes or inconsistencies occur.

  • Payment must be completed at checkout using the payment methods we offer.

5. Order Acceptance & Cancellations

After you place an order, you will receive an order confirmation email.
This email acknowledges receipt of your order but does not guarantee acceptance.

We may cancel or refuse an order due to:

  • Suspected fraud or security concerns

  • Incorrect billing information

  • Stock shortages

  • Pricing or product description errors

  • Shipping restrictions

If an order is cancelled, any payment already made will be refunded to the original payment method.

6. Shipping & Delivery

For full shipping details, please refer to our Shipping Policy.

Key information:

  • Handling time: 1–2 business days

  • Standard delivery estimates:

    • Germany: 4–8 business days

    • Netherlands: 4–8 business days

  • Delivery times may vary due to carrier delays or circumstances beyond our control.

  • Tracking information will be provided when available.

We are not responsible for delays caused by carriers, weather, seasonal volume, or other external factors.

7. Returns & Refunds

Returns are accepted within 30 days of delivery, in accordance with our Return & Refund Policy.

Customers must:

  • Contact us before returning any item

  • Return items in their original condition (unused, with tags)

  • Use the return instructions provided after approval

We do not offer direct exchanges.
Refunds are issued to the original payment method once the returned item is received and inspected.

Please review our Return & Refund Policy for full details.

8. EU Consumer Rights

Customers in the European Union have the right to:

  • Cancel their order within 14 days of receiving it (cooling-off period)

  • Request clear information regarding pricing, taxes, shipping, and returns

These rights apply in addition to our own store policies.

9. Prohibited Uses

You agree not to:

  • Violate any applicable laws or regulations

  • Attempt to interfere with the website’s security

  • Use the website for fraudulent or harmful activity

  • Upload malicious software, viruses, or spam

Violation of these rules may result in termination of access to our services.

10. Intellectual Property

All content on Avolis.store—including text, logos, images, graphics, and product designs—is the property of Avolis
You may not copy, reproduce, modify, or distribute any material without our written permission.

11. Limitation of Liability

Avolis is not liable for:

  • Indirect, incidental, or consequential damages

  • Delivery delays caused by carriers or external events

  • Loss or damage resulting from improper use of products

Our maximum liability is limited to the amount paid for the purchased product.

12. Governing Law

These Terms of Service are governed by the laws of Germany.
Any disputes will be handled under German jurisdiction.

13. Changes to These Terms

We may update or modify these Terms at any time.
Any changes will be posted on this page with an updated revision date.
Continued use of the website means you accept the updated Terms.

14. Contact Us

For questions about these Terms of Service, please contact us:

Avolis
Kleiner Biergrund
63065 Offenbach
Germany

Email: Avolis.aria@gmail.com
Phone: +49 17615723353
Business hours Mon-Fri9:00 am to 6:00 pm
Sat and Sun closed